Hiya, Mary.
Welcome to planDisney! Gawrsh, I'm sorry to hear you were not able to proceed with your
Walt Disney World Resort vacation in December as planned. I’m so glad to hear you’ll be making your way to Neverland this fall and that you have a credit from your canceled trip to apply to your upcoming vacation. Typically, credits from unused
theme park tickets such as yours can be applied towards the purchase of future theme park tickets by calling Guest Services directly. However, it sounds like your situation is unique since it involved special event tickets and a
Memory Maker purchase. Your best bet is to go ahead and call Guest Services and relay the details of your specific situation. They will be able to offer more insight as to what your options are and can help you apply your credit appropriately. You can reach them by calling (407) 939-1936 or (407) 560-2428. They are open daily from 7:00 a.m. EST to 11:00 p.m. EST. I suggest you call as soon as they open at 7:00 a.m. for your best shot at a lower wait time.
I wish I could offer you more assistance myself, but since I am unable to, let’s talk about all the exciting things you have to look forward to on your September vacation instead…
Mary, I hope your vacation is everything you’ve been dreaming of and more. Please stop by
planDisney again if you have further questions we can help you with.
Until next time,
Alyssa