12/2021 cancelled room/park reservations. No reimbursment for Memory Maker ($169) & 3 Very Merriest After Hours tix ($618); told funds would be held for us for later use. Can they be used for room/park tix 9/2022? Thanks.

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Answer 1

Hiya, Mary.

Welcome to planDisney! Gawrsh, I'm sorry to hear you were not able to proceed with your Walt Disney World Resort vacation in December as planned. I’m so glad to hear you’ll be making your way to Neverland this fall and that you have a credit from your canceled trip to apply to your upcoming vacation. Typically, credits from unused theme park tickets such as yours can be applied towards the purchase of future theme park tickets by calling Guest Services directly. However, it sounds like your situation is unique since it involved special event tickets and a Memory Maker purchase. Your best bet is to go ahead and call Guest Services and relay the details of your specific situation. They will be able to offer more insight as to what your options are and can help you apply your credit appropriately. You can reach them by calling (407) 939-1936 or (407) 560-2428. They are open daily from 7:00 a.m. EST to 11:00 p.m. EST. I suggest you call as soon as they open at 7:00 a.m. for your best shot at a lower wait time.

I wish I could offer you more assistance myself, but since I am unable to, let’s talk about all the exciting things you have to look forward to on your September vacation instead…

The 50th Anniversary Celebration will still be taking place throughout the theme parks, which means you’ll still be able to snap those selfies with the Disney Fab 50 Character Collection and watch the Beacons of Magic at night.
Guardians of the Galaxy: Cosmic Rewind launches on May 27, 2022, so you will have the opportunity to experience this thrilling new offering at EPCOT.
The EPCOT International Food & Wine Festival will be in full swing at EPCOT. Be sure to pack your appetite, so you can taste all the delicious sips and eats.

Mary, I hope your vacation is everything you’ve been dreaming of and more. Please stop by planDisney again if you have further questions we can help you with.

Until next time,
Alyssa

12/2021 cancelled room/park reservations. No reimbursment for Memory Maker ($169) & 3 Very Merriest After Hours tix ($618); told funds would be held for us for later use. Can they be used for room/park tix 9/2022? Thanks.

Meet the Panelist: Alyssa, Texas

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12/2021 cancelled room/park reservations. No reimbursment for Memory Maker ($169) & 3 Very Merriest After Hours tix ($618); told funds would be held for us for later use. Can they be used for room/park tix 9/2022? Thanks.”

Meet the Panelist: Alyssa, Texas

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12/2021 cancelled room/park reservations. No reimbursment for Memory Maker ($169) & 3 Very Merriest After Hours tix ($618); told funds would be held for us for later use. Can they be used for room/park tix 9/2022? Thanks.