Dad and Daughter at EPCOT with Mickey Ice Cream; Princess Aurora hat and jacket; Minnie Mouse shirt
  • On Jul 10, 2024
    Kyle from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    What is the cancellation and refund policy of I booked a room and tickets through the website?

    Hey there Kyle!

    Thanks for bringing your question to planDisney. It sounds like you have a magical visit in the works and I'm more than happy to assist.

    Once you've decided on your travel dates and which Disney Resorts Collection hotel best suits your group's style, booking a Vacation Package online can usually be done faster than you can say "bibbidi bobbidi boo!" To make things even easier, you can typically secure your package with a minimal deposit and make payments until your final balance is due 30 days before check-in. Though the booking process is pretty quick, sometimes even the most magical plans need to be adjusted. Rest assured that you'll enjoy a generous cancelation window if your plans change.

    According to the 2024 Package Terms and Conditions, guests can cancel their package for a full refund (subject to any third-party fees) 30 days or more before arrival. If you cancel within 2-29 days of check-in, your refund will be issued minus your initial deposit. Same-day cancelations or no-shows are considered non-refundable. 

    If you book a package and later realize the dates won't quite work, you may be able to modify your dates. You can attempt to reschedule online by signing in to your My Disney Experience Account and clicking "Change Reservation" under "My Plans." Cast Members would also be happy to help reschedule your stay, subject to availability if you'd prefer to reach out to them by phone

    Kyle, if you need additional guidance for booking your package or recommendations on when to visit or what to experience, please come back to planDisney and let us know. I love visiting during EPCOT International Food & Wine Festival, but we'd be happy to help you come up with an itinerary for any time of year.

    Magic and memories,
    Amy
thumbnail image for Amy

Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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