• On Aug 23, 2021
    Shellie from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had to cancel a trip earlier this year, so I have unused tickets. We would now like to book for a November trip. How do I get credit for these tickets??

    Welcome to planDisney, Shellie! A Holiday visit to the Walt Disney World Resort sound dreamy to me! Thanks for stopping in with your planning question!

    You can absolutely receive a credit for those unused tickets! I have been right where you are, having to cancel a trip. It’s a little bit of a process, so I will give you all the details.  

    Send an email to WDW Guest Services- Ticket Usage at ticket.usage@DisneyWorld.com including the following items:

    -Confirmation numbers you received when you purchased the tickets

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    Explain your situation in the email and within a few days, a Cast Member will reach out to you. Disney will send you a new confirmation number. Just link that number to your My Disney Experience account and go ahead and assign those tickets to guests in your party. Let the November planning begin!

    If you have any other questions, you can always call the Resort at (407) 939-5277. The earlier in the morning you make that call, the better. When I have a ticket issue to resolve, I call right at 7 a.m.

    Shellie, I hope you have all the information you need to start planning your next visit. Please don’t hesitate to come back to see us if you have any more questions. It’s always our pleasure to help you! 

thumbnail image for Veronica

Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.