Little girl with Minnie Mouse
  • On Apr 14, 2022
    Brandon from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    If we have to cancel our trip due to family illness can we keep a credit on our account to use at a later time?

    Hi, Brandon! Thanks for reaching out to planDisney with your question. Canceling your Disneyland Resort vacation is never fun; after putting so much time and research into your trip, you can feel as blue as Sadness in Inside Out. I'm happy to help. As Joy says, "You can't focus on what's going wrong. There's always a way to turn things around." 

    I'm going to offer advice for a few different scenarios. Assuming you may have booked a Disneyland Resort vacation package (including your room and theme park tickets), cancellations and refunds depend on the booking terms and conditions. Generally speaking, for cancellations made 30 or more days prior to arrival, you will be able to get a full refund. For cancellations made 5 days to 29 days before your arrival, you will receive a refund minus a cancellation fee of $200 per package. If you have to cancel your vacation package four days or less prior to arrival, the full price of the package is non-refundable. 

    For a Room-Only reservation, you will need to notify the Disneyland Resort at least five days before arrival. If you cancel 0-4 days before arrival, the first night's room rate plus tax will be retained as a cancellation fee. Upon availability, you also can rebook your room for a later date to avoid any fees; just know that your new dates may be subject to a rate increase. I recommend calling the Walt Disney Travel Company at (714) 520-5060. 

    If you are inquiring about theme park tickets, they are non-refundable. However, you do have some flexibility. To confirm the exact expiration date of your tickets, you can contact Ticket Services at (714) 781-4636 or use the "Chat with Us" feature in the Disneyland Mobile app. They will be able to tell you when your tickets expire, and then you can use them for a future trip. Also, according to the eTicket Terms & Conditions, the value of unused, expired tickets can be applied towards new ticket purchases; you'll just need to pay the difference in price if there is one.

    I hope this helps, Brandon! Get well soon, and when you're ready to plan your next trip to The Happiest Place on Earth, we're all ears!

    Eean
thumbnail image for Eean

Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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