• On Mar 21, 2021
    Nicole from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had to cancel tickets and reservations for January and am wondering how to find them on the website.

    Welcome to planDisney, Nicole. I think June is a great time to visit the Walt Disney World Resort! I’m so glad you’ve stopped by with your planning question. 

    I totally understand where you’re coming from and I’ve been right where you are. I had to cancel a trip last December and my tickets just disappeared from my list on my My Disney Experience account

    I suggest emailing WDW Guest Gervices- Ticket Usage at ticket.usage@DisneyWorld.com

    -Make sure to include a copy of the front and back of your tickets (if you don’t have a hard copy of your tickets, no problem. Just include your confirmation numbers you received in an email when you purchased the tickets.)

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    Explain your situation in the email and within a few days, a Cast Member will reach out to you. It’s very likely the expiration dates for unused tickets will be extended. In that case, the email response from Disney will include a confirmation number. Just link that number to your account and you can go ahead and assign those tickets to guests in your party. Now you will be ready to plan your next magical visit!

    Nicole, I hope I’ve been helpful. Don’t hesitate to come back to see us if you have any more planning questions. It’s our pleasure to help you with all the details of your next visit! Thanks again for stopping by to see us!

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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