Aloha Chrystal!
Thank you for breezing by
planDisney with your vacation question! See the line where the sky meets the sea? It calls me, and it sounds like it is calling you, too. I am sorry to hear that you won’t be able to answer that call with a magical vacation in
Aulani, A Disney Resort and Spa right now. Fortunately, Aulani Resort has
flexible cancellations, allowing Guests to cancel their reservations up to 24 hours for stays booked through June 10, 2021, without Disney-imposed cancellation fees.
Refunds for Walt Disney Company Travel vacation packages and “room-only” bookings typically take around seven to ten business days to process. You should then see the balance magically returned to your original form of payment, in your case
Disney Gift Cards. If you do not receive your refund within ten business days or you no longer have the Disney Gift Cards in your possession, please call (866) 443-4763 to speak with a Cast Member who can further assist you.
I hope you can book a magical vacation again sometime soon with your Disney Gift Cards. Remember that you’ve got a friend in us here at
planDisney, so stop back by if we can help answer any more of your vacation questions or if we may offer you any tips, tricks, or recommendations.
-Angie