Cast members at resort
  • On Mar 22, 2021
    Chrystal from MI Asked

    Hello, I had to cancel our reservation that we booked at Disney Aulani because of the pandemic. I used 3 Disney gift cards ($500) each to pay for a portion of the trip. When can I expect to receive a refund?

    Aloha Chrystal!

    Thank you for breezing by planDisney with your vacation question! See the line where the sky meets the sea? It calls me, and it sounds like it is calling you, too. I am sorry to hear that you won’t be able to answer that call with a magical vacation in Aulani, A Disney Resort and Spa right now. Fortunately, Aulani Resort has flexible cancellations, allowing Guests to cancel their reservations up to 24 hours for stays booked through June 10, 2021, without Disney-imposed cancellation fees. 

    Refunds for Walt Disney Company Travel vacation packages and “room-only” bookings typically take around seven to ten business days to process. You should then see the balance magically returned to your original form of payment, in your case Disney Gift Cards. If you do not receive your refund within ten business days or you no longer have the Disney Gift Cards in your possession, please call (866) 443-4763 to speak with a Cast Member who can further assist you. 

    I hope you can book a magical vacation again sometime soon with your Disney Gift Cards. Remember that you’ve got a friend in us here at planDisney, so stop back by if we can help answer any more of your vacation questions or if we may offer you any tips, tricks, or recommendations. 

    -Angie 
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Meet the Panelist: Angie, Florida

Hi! I'm Angie, an Air Force wife from The Sunshine State! I am so happy to share my love and passion for travel, Disney vacation planning, and the magic of a Disney Vacation Club Membership. My family and I have been enjoying our Vacation Club Membership since 2012 and have discovered a whole new world by taking incredible Walt Disney World vacations, cruises on Disney Cruise Line, and have even made a trip to Disneyland Paris. I would love to help you experience the most magical vacation possible!  Learn More About Angie

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