Couple at it's a small world; costume
  • On Oct 14, 2023
    Katherine from NS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I would like to cancel my park tickets and have a refund. Our trip had to be cancelled and unsure when it will be rebooked for.

    Hello there, Katherine! Welcome to planDisney.

    Thank you for bringing us your question!

    I understand that sometimes plans change. Unfortunately, Disneyland Resort tickets are nonrefundable and nontransferable. I apologize if this is not the answer you were expecting. Despite this, there are still some choices for you. Depending on when you purchased your tickets, the date of validity should be for more than a year. Even if your tickets expire, you may be able to apply the value of your unused ticket towards a new ticket. I recommend calling the Tickets phone line to talk to a Cast Member about your options.

    Katherine, I hope you can visit the Disneyland Resort real soon. There is always something new to discover at the Theme Parks and there are many exciting things coming to the Downtown Disney District!

    Please feel free to come back and see us if you have any additional questions, Katherine. We are always available to help!

    Your Pal,
thumbnail image for Alejandra

Meet the Panelist: Alejandra, California

Hola from California! I am a lifelong Disney fan, wife, and mamá. I planned my first Disney vacation at thirteen and have not stopped since! Being a Californian, I have had the privilege of visiting Disneyland Resort my whole life. It is my happy place and feels like home. And now that we are parents, my husband and I especially love vacationing at Disney with our son. I am excited to help you plan your next vacation in both English and Spanish! Learn More About Alejandra

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.