Mom and Dad planning vacation
  • On Feb 19, 2022
    Karyn from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How to Cancel hotel reservations

    Hey howdy hey, Karyn.

    Welcome to planDisney! I'm so glad you're here and would be happy to help. I'm sorry to hear you won't be able to go on your Walt Disney World Resort vacation as planned. I hope everything in your world is okay and that you are able to reschedule for sometime in the near future.

    Canceling your Disney Resorts Collection hotel reservation is quite simple to do. From a browser, log in to your My Disney Experience account and go to your "My Plans" page. Scroll down until you see your Resort reservation under the "My Plans, Reservations, and Tickets" section. Underneath the confirmation number, you should see the words "Cancel Reservation" in blue lettering. Click "Cancel Reservation" and walk through the remaining steps to complete the process. Keep in mind a cancellation fee may apply, and, if you are due a refund, it will be several days before you receive it. If you do not see the option to cancel your reservation online, you will need to call 407-939-1936 and speak with a helpful Cast Member for further assistance.

    Karyn, have you considered modifying your Resort hotel reservation for a later date instead of canceling it altogether? You should see a box with the words "Change Reservation" under your reservation details in the same location on your My Plans page. If you click it, you can easily change the dates of your reservation for sometime in the future. Again, if you do not see the option to change your reservation, you will need to call and speak with a Cast Member for assistance.

    No matter what you decide to do, Karyn, I hope you are able to return to planning your magical dream vacation real soon. When you do, all of us here at planDisney will be waiting in the wings to help answer any questions you have. Take care of yourself, and remember tomorrow is just a dream away.

    Wishing you all the pixie dust,
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Meet the Panelist: Alyssa, Texas

Greetings, dreamers of all ages! I'm Alyssa, a lifelong lover of all things Disney and educator of future Imagineers. My dress collection rivals that of any Disney Princess, and I can almost always be found singing a Disney song with a bow in my hair. You can find me exploring all the magic Walt Disney World Resort has to offer on adults-only getaways with my Disney-loving husband or our multigenerational family. Tomorrow is just a dream away, and I would love to help you plan your own magical vacation! Learn More About Alyssa

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