Family outside Grand Floridian/balloons/brothers/LGBTQ
  • On Jul 14, 2023
    Gary from MO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    how do i cancel my hotel reservation?

    Welcome to planDisney, Gary!

    Thank you for bringing your question our way. 

    I’m so sorry you’re having to cancel your Disney Resort hotel reservation. I understand that sometimes plans change. I hope you find comfort in knowing that the magic will be here and waiting when you are ready to visit!

    Gary, if you have a room-only reservation, you may be able to cancel it online through your My Disney Experience account. To do this, please head to the Walt Disney World Resort website, and hover over the My Disney Experience logo on the top right. From the drop-down menu, you will want to select My Plans. Next, scroll down to locate your reservation, and next to it, you should see a link to Cancel Reservation, which you’ll want to select. Then, please follow the prompts to finish canceling your reservation.

    If, for any reason, you do not see the option to cancel your reservation, I recommend you give a friendly Cast Member at Disney Resort Hotel Reservations a call, and they’ll be able to look into your reservation to help you. 

    Please remember that if you’ve booked a Vacation Package, which includes a Disney Resort hotel stay and theme park tickets, they can be canceled or modified up to 30 days from your arrival date for a full refund. If you modify it from 2 to 29 days, there is a $200 cancelation fee, though prices are subject to change.

    We can’t wait to welcome you to the magic when you’re ready, Gary!

thumbnail image for Aena

Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.