Tiana and little girl at DLR
  • On Jan 3, 2024
    Laurissa from CO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    i had to cancel our disneyland tickets because my daughter was sick, where do i find the credit of the used tickets?

    Hello, Laurissa!

    Welcome to planDisney, and thanks so much for sending us a Disneyland Resort question. I’m sorry to hear you had to change your family’s vacation plans, and I hope your daughter is feeling better now!

    Laurissa, Disneyland Resort theme park tickets are non-refundable once purchased, but you do have other options depending on the specific type of tickets you have and if they were used for park entry at all. If you still have valid, wholly-unused tickets, they can be used to make a new theme park reservation for a future visit if you’re able to reschedule your visit soon. Even if your tickets expire before you’re able to plan another trip to the resort, the amount you paid for each unused theme park ticket can be applied as credit toward the purchase of new, valid tickets at that time. However, if you already used one or more days of multi-day tickets to explore the theme parks, those tickets will expire 13 days after first use, even if you canceled the theme park reservations for any remaining days. 

    I’m not sure exactly what kind of park tickets you have or if they were used at all, so please feel free to write back with a follow-up question if you need clarification about your options. If you prefer, you can also call (714) 781-4636 to speak with a Cast Member who can assist you further.

    I hope this helps answer your question, Laurissa. Please feel free to visit planDisney again for more tips as your planning continues. We’d love to help you make the most of your pixie-dusted vacation!

    Wishing you magic,
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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