Back to Your Answers
  • On Sep 12, 2021
    Jamie from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had to cancel my disneyland reservations the day of due to being sick. It seems I lost my tickets because I couldn't go. Is there anyway I can still use them or do I just lost them?

    Hi Jamie and welcome to planDisney! Thanks for sending us your planning question. Please don’t worry, you haven’t lost your tickets! I’m happy to help you find them.

    I suggest adding your theme park ticket back to your Disneyland account using the number on your eTicket. You can link your tickets to your Disney account by downloading the Disneyland App or on a home computer by accessing your account. Look for the “Tickets & Passes” tab to add the confirmation numbers.
     
    If you have any issues and are unable to add the tickets, you will still be able to roll over the value of your tickets into the purchase of new tickets. I encourage you to reach out to Ticket Services at (714) 781-4636 and have your confirmation number handy. A Cast Member will be happy to help you! 

    Jamie, don’t hesitate to come back to see us if you have any more planning questions. Here at planDisney it’s always our pleasure to help you with all the details of your next magical visit!

    Veronica 
thumbnail image for Veronica

Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.

 

 

Internet Explorer FireFox Safari Chrome