• On Jan 23, 2022
    Mary from KY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I cancel my current reservations?

    Hiya, Mary! Welcome to planDisney!

    Oh, bother! As much as I love a trip to The Most Magical Place on Earth, sometimes we have to make the not-so-magical decision to cancel. I'm sorry to hear that you're currently in this situation, but as my friend Anna says, I'm happy to help you do "the next right thing!"

    Mary, you will want to make sure you cancel any resort reservations as well as dining reservations. You will be able to cancel a resort reservation either online or by phone, depending on the type of reservation you've made. 

    First, log into your account online. Hover your mouse over My Disney Experience, then click on My Plans. Scroll down until you view the reservations you've made. If you're able to cancel these reservations online, you'll see a Cancel Reservation button to click on the right. If you have multiple reservations (such as resort and dining reservations), you'll want to make sure you follow this process for each one.

    If you don't see the Cancel Reservation option available, it would be a good idea to speak to a Cast Member. They're a little like real-life fairy godparents who try to sprinkle some pixie dust into every situation! Please know that Cast Members will do everything they can to stretch their magic wands as far as they're able to reach. My best advice would be to call first thing in the morning when phone lines open since their magic can be in high demand.

    Mary, whenever you're able to return to Walt Disney World Resort, please know that the magic will be here waiting for you. If you have any other questions, please visit us again. Until then, I'm sending you a warm hug courtesy of my friend, Olaf.

    Faith, trust, and pixie dust - 
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Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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