Grandfather with granddaughter at Magic Kingdom
  • On Jul 10, 2020
    Kim from AB Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I am a Canadian resident and our family trip was cancelled in March due to park closure. My father purchased the tickets however I purchased the Memory Maker at the advance price. Can I get a refund? I am not sure if we will be re booking any time soon.

    Hi Kim!

    Thanks for visiting the Disney Parks Moms Panel! We're so glad you're here!  Spring is one of my favorite times to visit Walt Disney World!  Events such as the Epcot International Flower and Garden Festival, and Epcot International Festival of the Arts appeals to my family's love of gardening and art! I'm so sorry that your trip was cancelled, but rest assured that when you and your family are ready, the magic and moments are still there, waiting to be explored as Walt Disney World begins Returning to the Magic! 

    Disney's Memory Maker is a great way to ensure you capture all the moments you and your loved ones experience while enjoying your time at the parks and resorts!  Memory Maker allows unlimited digital downloads of your PhotoPass photos and videos.  Memory Maker is non-refundable, however, the date of use can be changed to coordinate with your new dates of arrival.  Should you need to add this to a future reservation, you can access the Contact Us tab, and chat or call a member of Guest Services to assist you. 

    Hope this helps you plan your magical vacation!

    Malanie
thumbnail image for Malanie

Meet the Panelist: Malanie, New York

Hi there! The Disney Parks have been a part of my life since I was a little girl. Introducing my children, husband, and family to all the magic that Walt Disney World can offer has led to countless moments with Mickey and Friends, Disney Vacation Club membership and fun on the high seas with Disney Cruise Lines! Our vacations are usually centered around a visit to the Most Magical Place on Earth, and I am super excited to help you plan and create magical moments for you and your families!

Learn More About Malanie

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