Christmas on Main Street
  • On Dec 17, 2021
    Fredy from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I buy my tickets for December 24 and if for some reason I can't go that same day what happens with my money or ticket

    Hello Fredy! 

    I’m delighted to welcome you to planDisney. Thank you for stopping by with your question for us.

    I love that you’re thinking about visiting during the holiday season! It truly is the most wonderful time of the yEAR! However, I also completely understand that sometimes plans change. I, too, have had my share of rescheduled trips to the magic. We don’t want you to worry Fredy, the magic of Walt Disney World Resort will be here waiting for you when you are ready to return!

    Although theme park tickets are nonrefundable, wholly unused tickets never lose their monetary value. This means that as long as they are unused, you can use the value of the tickets towards the purchase of new tickets. Please keep in mind that if there is a price increase on the new tickets, you would have to pay the difference. And please be sure to keep your confirmation number of the existing tickets with you, as a Cast Member will need them when using the existing tickets’ value towards new ones. If you know your future visit date, you can change your theme park tickets’ dates through your My Disney Experience Mobile App by following these steps:

    You will want to open up your My Disney Experience Mobile App and tap on the three horizontal lines in the bottom right corner. Next, please select “Tickets and Passes.” Then, locate your tickets and click on the option underneath that says, “Change Ticket.” You should be able to make the changes to the date this way. You can also do this by calling and speaking to a friendly Cast Member at Existing Tickets, and they will be happy to help you!

    We can’t wait to welcome you to the magic, Fredy!

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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