¡Hola Aldo!
Bienvenido a planDisney. I am sorry to hear that you were not able to utilize the
tickets purchased for your vacation. I understand completely, as job and family responsibilities have made us change our plans several times. Being that you have theme park tickets that have been unused, you can apply the value of those tickets to new tickets for the coming year. While you are unable to do so online, you will need to reach out to a
Cast Member at Guest Services who will be able to assist you in this process. You will need to have the ticket numbers ready so that they can aid you in purchasing new tickets. Keep in mind that there may an additional charge due to price changes that may have occurred.
Planning a
Disneyland Resort vacation does require a lot of organizing and budgeting. Not to mention, you now are required to create
Disney Park Pass reservations in order to enter the theme parks. So all of these facets will need to be factored in when you decide to head to the theme parks. We are here to help you plan a most magical experience at the Disneyland Resort! Please visit us at
planDisney en español for any future Disney vacation planning needs!
Malanie