• On Feb 1, 2019
    Christian from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought tickets online and did not get a voucher to pick up tickets at will call. Ticket were properly assigned in our Disney account but we do not have cards or bracelets from previous visits... so cannot link tickets. And can I pick them up ?

    Hi Christian! I’m so happy you stopped by with your question. You don’t have to worry, here at the Disney Parks Moms Panel, it’s our pleasure to help you with all the details of your next magical vacation. There’s always a solution!

    Since you purchased your theme park tickets online, you should have received an email confirmation. If you follow the directions on this link, you will see instructions for how to link your tickets to your My Disney Experience account, whether you received an e-mail confirmation or hard tickets. 

    Christian, you can take that e-mail, along with your identification and the credit card you used to pay for your theme park tickets, to a Will Call location at any of the four theme parks or the Guest Services location at Disney Springs. A Cast Member can then give you an admission card.

    Guests of Disney Resort hotels receive complimentary MagicBands. If your ticket is linked to your My Disney Experience account, it will be available for use on your MagicBand. How magical is that?!

    If you decide to purchase a MagicBand via the shop Disney web site, you can also link it to your account using the link I listed earlier. It can also be used to enter the parks when your tickets are linked to your account. 

    I hope this information is helpful to you! If you have any other questions, come back to see us!

    Have a wonderful visit!

thumbnail image for Veronica

Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.