• On Aug 20, 2021
    Salvador from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought tickets in 2020 but was not able to plan a trip due to covid-19 they are expired can I still use them or I have no option. I am trying to plan a trip for my family but cannot plan due to no response to my email I recently sent.

    Hello Salvador!

    Welcome to planDisney! I was in this same situation and so I’m so glad to be able to help answer your question. We purchased tickets in early 2020 with a plan to visit the Disneyland Resort that June. I’m sure you can guess exactly how that went!

    Disney did extend the expiration on most Disneyland Theme Park Tickets due to the park closure, so depending on what kind of tickets you have, and when exactly you purchased, they may not have expired. Most tickets that were set to expire at the end of 2020 had their expiration date extended to December 16, 2021. But not to worry, even if they did expire, you typically don’t lose the value paid for them!

    The best thing to do Salvador is to call. I know that right now, this can be challenging, as hold times can be longer than usual. You should call at EXACTLY 7 AM Pacific Time, and be prepared to wait on hold. I used my mobile phone, kept it plugged in to maintain enough battery, and set it on speaker so I could listen to the Disney music while I accomplished other things for the day. Once you get to speak with a Cast Member, they’ll be able to review your specific tickets and help you. If the tickets are not expired, the Cast Member should be able to convert them to the new type of ticket needed, and you’ll be able to make Theme Park Reservations! This is what happened in my situation. If your tickets have expired, in most cases, the value paid for wholly unused tickets can be used to purchase new tickets that have the same or higher value. I recommend you know what days you want to visit when you call, so you can purchase your new tickets over the phone then, saving a need to call back in the future.

    I hope this helps, Salvador! Sending you pixie dust for a quick and easy ticket fix!

    - Kate
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Meet the Panelist: Kate, Indiana

"Welcome Home!" I'm Kate, a mom and nurse from Indiana. A lifelong Disney fan, Disney Vacation Club opened a world of vacation possibilities for our family. I’ve traveled with young children and those young at heart, planned romantic trips for two and made FastPass+ reservations for an entire marching band! Whether dining with Mickey, surfing in Hawaii, or relaxing around the pool we make the most of our Disney Vacation Club Membership. For this nurse, every day is better with a little dose of Disney! Learn More About Kate

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