Girl at Disneyworld
  • On May 1, 2021
    Cristina Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought tickets for May 24-28. And when I tried to make the reservation, there was no availability. I am going to be in the US only for two weeks. I would like to make a full refund of my money

    Heigh-Ho Cristina,

    I’m sorry to hEAR your Walt Disney World vacation is not turning into a Happily Ever After. As Walt Disney World continues to reassess and monitor how to maintain a healthy and safe environment for Guests and Cast Members, it is important Guests stay current by reading the Know Before You Go page. 

    At the moment park capacity is one such area being monitored and the Disney Park Pass reservation is crucial for this to be successful. Prior to planning your Walt Disney World vacation OR purchasing your Walt Disney World ticket, because tickets are non-refundable, it is stated Guests should check the Theme Park Availability calendar for the specific dates they are interested in. Once tickets are purchased it is highly encouraged Guests make their Disney Park Pass reservations immediately as availability can change and is limited. Closely monitor the Theme Park Availability calendar, capacity can change but is not guaranteed.

    Your Walt Disney World tickets are non-refundable but can be used towards another Walt Disney World vacation and if this trip does not work out there is so much to look forward to. October 1st begins The Most Magical Celebration seen in a while and we hEAR at planDisney are anxiously awaiting the festivities. And while EARidescent touches are beginning to sparkle and shimmer and the debut of Remy’s Ratatouille Adventure has been announced, more surprises are sure to be announced as the celebration date approaches. And now that you have tickets, you are one step closer to returning for the 50th Anniversary of Walt Disney World

    We hEAR, at planDisney, are Guests just like you and come from all walks of life and know what it means to Return to a World of Magic. And when that time comes we are ready to help you with any further curiouser and curiouser inquiries you may have. 

    Have a Practically Perfect Day,

    Amy M. 
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

I am a Dreamer who has always believed dreams are meant to be the path to your future. Walt Disney, I believe, felt the same way, "All our dreams can come true, if we have the courage to pursue them." Disney has always been proof that endless imagination and the passion to make them come to fruition is possible. I will never be to old for Disney, it is home to all of us Dreamers. 

Learn More About Amy

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.