• On Mar 27, 2022
    Gareth from AB Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought tickets and made reservations for May 8th and 9th for myself and 2 daughters, but the confirmation email is only showing the tickets for my daughter and not myself, please advise thanks

    Hi Gareth,

    With just a month left before your trip to the Happiest Place on Earth, you must be counting down the days until you’re finally walking down Main Street, U.S.A.!

    But before you get here, let’s make sure your tickets are all set. If your confirmation email is missing people, I first recommend checking your bank statement to verify that you paid for the correct number of Guests. It’s possible that the final transaction only went through for some. If you did pay the right amount, I suggest doing a quick check to see if maybe the confirmation emails were sent as multiple messages.

    If both do not pan out, my last suggestion would be to call a Cast Member to make sure there are no issues, and if there are, to see what solutions may be available.

    Best of luck in finalizing your plans. When you visit in May, visitors will be able to enjoy a fan-favorite firework spectacular called Disneyland Forever! I hope you have a chance to see it while visiting the resort.

    Best wishes,
    Lola
thumbnail image for Lola

Meet the Panelist: Lola, California

To all who come to planDisney, welcome! I'm Lola, a Disney-obsessed mom of one from sunny California. Having grown up just a short drive from Sleeping Beauty Castle, Disneyland Resort quickly became my home-away-from-home. My favorite thing about Disneyland Resort is that it is the perfect playground for people of ALL ages. I am honored to help you, your family and your friends plan a magical experience at Disneyland Resort! Learn More About Lola

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.