Mickey and Minnie Statues in Front of Cinderella's Castle During Fireworks
  • On Jan 23, 2024
    Jessica from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have bought tickets for the after hours events in magic kingdom and Hollywood studios for April. Unfortunately, a situation has come up an I am no longer able to go. What are my options?

    Jessica, welcome back to planDisney! It's always amazing to see you here! Thank you for sending us your question.

    Disney After Hours is the ultimate way to rediscover Disney's magic after dark! You get to enjoy all your favorite attractions, indulge in yummy snacks and beverages, and best of all, you can enter the parks before the event starts to get a head start on all the fun. I'm so sorry to hear that you won't be able to attend the event. Hopefully, you'll have another chance to experience the magic soon!

    I'm really sorry to let you know that the Theme Park and Special Event tickets for Walt Disney World Resort are nontransferable and nonrefundable. Specifically, the Disney After Hours tickets are sold for specific dates and cannot be exchanged for another date. I know this isn't the news you were hoping to hear, but please don't worry, as there may still be some ways we can help you out.

    I'd recommend talking to a Cast Member. You can reach them through email, phone, or chat on their website. Just call them as soon as you can and explain your situation. While there's no guarantee they can help you out, they might be able to make a one-time exception for you. Speaking from my own experience, I can tell you that they really care about their Guests and always try to find the best solutions to make things right.

    Jessica, I genuinely hope you will find a solution and be able to attend the After Hours events real soon. We'll be eagerly waiting for you. If you have any further questions, please don't hesitate to contact us.

    Cheers
    Nilson
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Meet the Panelist: Nilson, Ontario

Hello from Canada's capital, Ottawa! I'm a devoted husband and a proud father of two energetic boys originally hailing from vibrant Sao Paulo, Brazil. When I'm not working as a marketing director or training to get my pilot's license, I'm deep in plans for our next magical escapade to the Walt Disney World Resort. Learn More About Nilson

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