Family in front of Cinderella Castle
  • On Jul 15, 2022
    Julie from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought 3 tickets and my friend tried to upload the tickets to his disney account but is getting an error message.

    Hi there, Julie! Thanks for coming to planDisney with your question!

    I'm sorry your friend is having trouble locating your tickets in his account. When guests are having trouble with My Disney Experience, I usually suggest switching from the app to the Walt Disney World website on your desktop or laptop (or vice versa). Then, try changing browsers. For example, if using Safari, use Chrome instead. Lastly, clear out your browsing history. The Walt Disney World website uses Web browser cookies (these are nowhere near as delicious as Gideon's Cookies), and if you don't clear them from time to time, it can cause error messages. Then, have him go to the "Link Your Tickets and Purchases" page on the Walt Disney World website and follow the directions to link your tickets. 

    If none of these tips work, you'll need to call Website Support at (407) 939-4357. It's possible that the tickets are already linked but are not showing up. They can take a look at your friend's email account to see where the tickets are located. Phone wait times have improved lately, but I still recommend calling in the morning when they open at 7 AM EST. 

    I hope this helps you get your theme park tickets squared away, Julie! Schedule some time during your upcoming trip to visit the EPCOT International Food & Wine Festival. Some of my fellow panelists have dropped in this week to sample the Global Marketplaces, so follow planDisney's official Instagram account for their reviews!

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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