• On Nov 8, 2021
    Matt from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought tickets for Disney last year and we were not able to go bc of Covid. How do I go about getting a refund or changing dates on the tickets. I have the ticket numbers but the reservation for hotel was through Priceline so I’m having trouble. Thanks

    Hi there, Matt!

    I had to cancel a few vacations during 2020 as well, so I know the disappointment that your family must have felt. I also know how excited you all are to finally be planning your trip! 

    Matt, to get your hotel situation sorted out, you will need to go directly through the third-party company that you booked with. Priceline most likely has different guidelines for issuance of your new stay than those guidelines or restrictions imposed by Walt Disney World Resort. 

    Even though I can not offer much in the way of advice for your hotel reservation, I can help you with your theme park tickets. All you will need to do is to log into your My Disney Experience account and go to "My Plans." Once there you will be able to click on "Tickets & Memory Maker" to pull up your ticket. 

    Matt, if your ticket has a blue button next to it that says "Change Ticket" you will be able to update your ticket and pay the difference in cost (if any) right on the website. 

    If you do not have the blue "Change Ticket" button, you will need to call (407) 934-7639 and the friendly Cast Members on the other end of the phone will be able to help you. Even though theme park tickets are non-refundable, the amount that you paid is never lost! The tickets will stay "frozen" in your account until you need them. When you are ready to visit again, simply update your ticketed dates and pay the difference in price. 

    Matt, one thing I do want to caution you about is if you purchased your theme park tickets through a third-party. In this case, the third-party company may have to change your tickets for you. This will vary depending on how you made the purchase and what company you used, so I would still start by trying to modify the tickets on your own. 

    I hope that this helped, Matt!

    Best of luck and enjoy your vacation!

    Sarah B. 
thumbnail image for Sarah

Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

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