Oi Douglas!
Welcome to planDisney! I am so sorry that you had to cancel your previous Walt Disney World vacation. I am happy, though, that you are considering a return to the
Most Magical Place on Earth! There is so much to experience at the theme parks and resorts! The opening of
Guardians of the Galaxy--Cosmic Rewind in EPCOT offers you the opportunity to go on an adventure with Rocket and Groot to save us! Next year, we expect to welcome
Journey of Water, Inspired by Moana, which takes you on a tour of the power of water.
Douglas, although you purchased tickets for your trip in 2020, I am sorry to hear that those tickets are not in your My Disney Experience Account. They most likely reached their expiration date. While you won't be able to utilize those tickets now, you can use their value towards new Walt Disney World tickets. In order to assist you in locating them, you will need to speak with Guest Services. A Cast Member will be able to help you find your tickets and have them applied to a new ticket purchase.
I hope this helps you plan a most magical Disney vacation. Be sure to visit us a
planDisney in Portuguese for future Disney planning advice!
Malanie