Asian Family; Multigenerational
  • On Apr 26, 2024
    Janell from ID Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought tickets back in march for Disneyland but had to cancel trip do to a family illness. Now I can’t make reservation it says that date is not available

    Hi there, Janell! 

    Welcome to planDisney, and thanks for asking us your question about Disneyland Resort theme park tickets and reservations. I’m sorry to hear your trip to the Happiest Place on Earth had to be postponed, but I hope everyone in your family is feeling better and ready to reschedule a magical visit!

    You should be able to make a new reservation as long as your tickets are still valid. You can change your theme park reservation with the Disneyland mobile app by selecting “Park Reservations” under the “Plan Your Next Visit” heading. Choose the “Make or Modify Park Reservations” link to select a new date and the theme park you’ll be visiting (or your starting theme park if the Park Hopper option is added to your ticket).

    Please keep in mind that if you have 1-Day tickets and are having difficulty selecting the date of your choice, the most likely reason for this issue is that you need to first upgrade your ticket to another tier. Prices of 1-Day theme park tickets at the Disneyland Resort are date-based, and each date falls into one of seven tiers: Tier 0, Tier 1, Tier 2, Tier 3, Tier 4, Tier 5, or Tier 6. Again, upgrading your ticket is only necessary if you want to visit on a day that falls in a higher ticket tier than you originally purchased. For help with upgrading your ticket or to verify which tier your existing ticket is in, please feel free to call the ticket helpline at (714) 781-4636 for assistance from a Cast Member. 

    I hope this information helps, Janell, and that your trip is filled with many pixie-dusted moments with your family! Please visit us again to ask any other questions you have before your adventure begins.

    Wishing you magic,
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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