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Family with Mickey and Minnie
  • On Apr 8, 2023
    Sarah from South Yorkshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I bought three magic bands and I followed the set up but they are not showing up on my account. When I try and re link them is says that the bands are already on a account.

    Greetings, Sarah!

    Welcome to planDisney! I'm so happy to see you here. I'm sorry to hear that Stitch might be up to his tricks again. I'll try my best to help you with your MagicBand issue, so let's see if we can't troubleshoot a little bit.

    At this time, only MagicBand+ is supported at the Disneyland Resort, so make sure this is the version that you've purchased and that the device is charged. Double check to make sure that you've downloaded the most current version of the Disneyland Mobile App (not My Disney Experience, which is exclusive to Walt Disney World). 

    A MagicBand+ can only be linked to one ticket or pass at a time. Perhaps it was inadvertently assigned to an unintended ticket? If you aren't able to see them at all in your account, you could perform a factory reset. Press the button on the back once, then quickly follow with a second press that you hold for 15 seconds. You will feel it buzz three times and glow with rainbow colors. After it flashes green again, it will have been reset and you can try following the Linking instructions again. I have even heard of some people having to go as far as restarting their phone or deleting and reinstalling the Disneyland Mobile App. 

    I hope that you're able to get your MagicBand+ working properly, Sarah! I really find them very convenient when I'm at the Parks. And the wonderful news is that you'll be able to use them at Walt Disney World! In fact, the Disney Parks Blog recently announced that they'll begin using them on Disney Cruise Line as well! I love this integration of technology and convenience. 

    Sarah, if there is anything else that we can do for you, please feel free to visit again! I hope that you have a supercalifragilisticexpialidocious day and thanks again for stopping by!

    We'll See Ya Real Soon!
    -Al
thumbnail image for Al

Meet the Panelist: Al, California

Ahoy there from the heart of Steinbeck Country in central California! I've been visiting the Disneyland Resort since childhood and fell in love with the sense of absolute immersion that the Imagineers have achieved. My favorite attraction is Pirates of the Caribbean because where else can you go from a California day to an evening boat ride in the bayou with "salty old pirates"? I'm a veterinarian and an all-around Disney geek and enthusiast. I'd love to help you plan your next Disneyland trip! Learn More About Al

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