• On Apr 17, 2019
    Patty from WA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We bought the memory maker & linked it to our MDE. We also have the app, but it's not showing up there. When I try to link it with the confirmation #, it tells me it's already linked to an account. But it won't show up on our app anywhere.

    Hello, Patty, and welcome to the Disney Parks Moms Panel!

    Purchasing Memory Maker for your upcoming Walt Disney World Resort vacation is such a wonderful investment. Ever since the data on my digital camera's SD card was corrupted during my daughter's third birthday trip, my family and I have made sure Memory Maker has been a part of each of our Walt Disney World Resort vacations.

    If you've already linked your 12-digit Memory Maker confirmation code through your My Disney Experience account on your computer, it should automatically update in your My Disney Experience Mobile App (as long as you're using the same email address for both your App and your online profile). One possible glitch could be having your App associated with a different login. If that's not the case (and you're certain you're using the same email address for both), I would reach out to the Disney PhotoPass or My Disney Experience tech support team to see if they can figure out the glitch for you. You can find phone numbers for both on the Walt Disney World Resort phone directory.

    Did you know that you can share your Memory Maker photos with Guests linked to your Family & Friends list on My Disney Experience? As long as you're connected there, each of you should be able to see, download, share and print all of your group's photos!

    If you have any other questions we can help with, please don't hesitate to ask, Patty. In the meantime, have a Magical day!

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Meet the Panelist: Amy, South Carolina

Hiya, pals! I'm Amy from South Carolina. I'm married to my Disney-loving best friend, and together we've raised two princes and a princess. Whether I'm teaching my high school journalism students, planning Disney Bounding outfits with my daughter, or researching which new adventures we'll encounter on our next Walt Disney World Resort vacation, I find a way to incorporate a little Disney magic into everything I do. I look forward to helping you discover the magic, too!  Learn More About Amy

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