MagicBand+ on Friends; Main Street; pairing
  • On Apr 5, 2024
    Ken from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We bought magicbands+ for our family. We have the Disney app with my login info on both of our phones. I set the bands up and linked them to my phone. Then my wife did the same on her phone, now on my phone they say not connected. Says reconnection failed

    Hiya, Ken, and thanks for stopping by planDisney! Your Walt Disney World Resort vacation is starting as we speak, so welcome home. I'm sorry to hear your MagicBands aren't being so magical, so let's look at the best way to solve your issue.

    Since time is of the essence, I recommend calling the My Disney Experience/MagicBand help desk as soon as possible. They can look at your account information and troubleshoot with you on the phone. At first glance, I suspect your wife needs to have her band linked to her account, but her band might be assigned to the wrong guest. Cast Members will help straighten out any problems, so reach out to them for some pixie dust! 

    You can stop by Guest Relations for assistance if you're already on Disney property. Locations are outside all theme park entrances, so you can get your bands assigned correctly before scanning in. My family enjoys heading to Disney Springs when we first arrive to shop and grab a bite. The Disney Ticket Center at Disney Springs is my favorite spot to take care of any issues, and Raglan Road Irish Pub and Restaurant is nearby for a fun celebration once everything is resolved. 

    Ken, I hope your visit is fabulous! And I know your MagicBands will get on board soon! Please come back by planDisney anytime.

    Magic awaits,
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Meet the Panelist: Elaine, Florida

Bright Suns! I'm Elaine, a retired teacher dividing my time between my home state of Kentucky and the Sunshine State. I married my college sweetheart, and now that our only son is grown, we are exploring the empty-nest life. My family has been visiting Walt Disney World Resort for over 25 years, so if you have questions about adult-only visits, plant-based meals, thrill attractions, and Florida-resident perks, I'm here for you in full Force. Like Yoda would say, "Trips, we will plan!" Learn More About Elaine

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