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  • On Aug 28, 2021
    Alexa Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I just bought a lightsaber and I disassembled it to put it away, when I tried assembling it again, the crystal wouldn’t light up with the hilt, the sound works but when I place my crystal I’m not light flickers at all?

    Bright Suns, Alexa! And welcome to planDisney.

    I’m so excited to hEAR you visited the planet of Batuu at Star Wars: Galaxy’s Edge! I hope your journey there was adventurous, and you were able to keep away from the First Order! And I also hope you stopped to try the acclaimed libations at Oga’s Cantina and enjoyed watching DJ R-3X perform! 

    Alexa, I’m sorry to hear you're experiencing malfunctions with your lightsaber from Savi’s Workshop - Handbuilt Lightsabers at the Walt Disney World Resort. I received a transmission from a messenger droid that said you should get in touch with Merchandise Guest Services at merchandise.guest.services@disneyparks.com. Please send a description of your issue in detail, including a receipt or a copy of your credit card statement showing your purchase, along with photos. You can also send a video if you prefer, and a Gatherer from there will be in contact as soon as they can. 

    Til the Spire.

    Aena 
     
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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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