Hi Fahri, and welcome to planDisney! Thanks for stopping by with your question. I’m sorry to hear your treasure from Star Wars: Galaxy’s Edge didn’t quite work out, but let’s take a look at the options for returning your item.
If you are unable to return to the point of purchase, many items are eligible for return at
World of Disney® located at Disney Springs. It would be difficult for me to confirm if the exact item you purchased can be returned there, but typically many items purchased from Disney owned and operated locations can be returned there within 30 days of purchase, with the original receipt, in unused condition, and in its original, unopened packaging with all original tags still attached.
If you find that you are unable to return your item at Disney Springs, you can also send an email to the Merchandise Guest Services department at
merchandise.guest.services@disneyparks.com and they can assist you with a return or replacement of your item, if it is eligible.
Fahri, may the Force be with you as you navigate your return and I hope your next treasure from Batuu is exactly the right fit for your collection. If you have more questions, come back to this part of the galaxy to visit us again at planDisney. We’re always here to help you chart a course for your next galactic adventure!
‘Til the Spire,
Casey