• On Mar 20, 2021
    Kansas from AL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought Disney tickets that were to be used in May 2020. My tickets now say that they are expiring Sept 2021. I’m working as covid nurse and I don’t foresee myself being able to make a trip for several more months. Can I extend the use of tickets?

    Welcome to planDisney, Kansas. Thanks so much for visiting us with your question.

    I totally understand where you’re coming from and I thank you for the very important work you have been doing. There is definitely a solution to this theme park ticket dilemma and I’m happy to help you.

    Your time is valuable, so to bypass having to call the resort, I suggest emailing WDW Guest Services- Ticket Usage at ticket.usage@DisneyWorld.com

    -Make sure to include a copy of the front and back of your tickets (if you don’t have a hard copy of your tickets, no problem. Just include the confirmation numbers you received in an email when you purchased the tickets.)

    -Include your name
    -daytime telephone number where you can be reached
    -where and when the ticket was purchased
    -purchaser’s name
    -form of payment used 

    Explain your situation in the email and within a few days, a Cast Member will reach out to you. It’s very likely the expiration dates for unused tickets will be extended. 

    Kansas, when you are ready to plan your next magical vacation, don’t hesitate to come back to see us. It would be our pleasure to help you with all the details of your next visit. In the meantime, you can view some of the planDisney family's favorite planning tips in our Panel Extras.

    I hope I’ve been helpful. Thanks again for stopping by to see us!

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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