Hi, Celeste!
Welcome, and thanks for stopping by
planDisney with your question about
Disneyland Resort theme park tickets. It sounds like you may be visiting the resort now. I hope you’ve been enjoying your time in the parks so far!
I’m sorry to hear someone in your travel party has had a change of plans. Unfortunately,
theme park tickets are nonrefundable and can’t be canceled or converted to another ticket type once you’ve agreed to the
terms and conditions during your purchase transaction. Tickets also cannot be transferred to another person once they have been scanned for first use at a theme park.
While this might not be the news you were wishing for, I hope you and the rest of your group are able to continue making memories at
Disneyland Park and
Disney California Adventure Park for the duration of your planned visit.
Pixar Fest is in full swing at the resort and has brought so much extra magic to both parks! Have you had a chance to see
Together Forever - A Pixar Nighttime Spectacular yet? Dazzling fireworks, moving music, and colorful projections can be enjoyed at a handful of iconic Disneyland Park locations, including Sleeping Beauty Castle, the Rivers of America, in front of “it’s a small world,” and outside the buildings lining Main Street, U.S.A.!
I hope this information helps, Celeste. If you’d like further clarification, you are welcome to call the ticket helpline at (714) 781-4636 to speak directly with a Cast Member who can access your ticket details and provide assistance. Please
write back with any other questions you may have as your adventure continues!
Wishing you magic,
Courtney