Welcome to
planDisney, Mariah! Thanks for sending us your question about
Walt Disney World Resort theme park tickets.
There are a few steps to take if you have unused tickets that have expired. The price you paid for those tickets may still be able to be used as a credit toward the purchase of new tickets. To start the process, send an email to WDW Guest Services- Ticket Usage at
ticket.usage@DisneyWorld.com including the following items:
-Confirmation numbers you received when you purchased the tickets/ or pictures of the tickets
-Include your name
-Daytime telephone number where you can be reached
-Where and when the ticket was purchased
-Purchaser’s name
-Form of payment used
Explain your situation in the email and within a few days, Disney will reach out with a solution to your ticket question. Many times, you are able to purchase new tickets with a credit.
Mariah, I hope this information is helpful. If you have any more questions, please feel free to come back to see us. It’s always
our pleasure to help you with all the details of your next vacation!
Veronica