Mom and Daughter at Disney's Polynesian Village Resort Room
  • On Apr 12, 2015
    Jeremy from ND Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I booked a reservation at Ohana for dinner, and it isn't showing up on mu dining reservations on my list. It had me put down my guest names. It never had my hold the reservation with a credit card, or confirmed my reservation. Did I get the reservation?

    Hi Jeremy,
    Hopefully I can help you figure out if your reservation went through the system or not. First, if you were logged in to My Disney Experience, it will typically use a stored credit card for your reservation, so it might not ask you for one directly (I believe it just asks you to confirm using the card already on your account), so that could be a reason why the reservations system didn't ask you for your credit card number.

    Second, the dining reservations system also should have sent you an email detailing your confirmation number, party members, time of reservation and location of your reservation. Double check your email and see if you have something in your inbox; you can enter your confirmation number into My Disney Experience to link it to your account if it did not do that automatically.

    Finally, if you did not receive an email, I would suggest speaking to a Cast Member on the Dining Reservations line; they are incredibly friendly and if, for some reason, your reservation was not completed, they will be more than happy to assist you in completing your reservation.

    I hope this helps you out!

    Best Wishes,
    Amy B.
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Meet the Panelist: Amy, Florida

I’ve grown up in Central Florida and have been visiting Disney Parks for over 30 years. Now that I’m a mom myself of a blended family with four kids, I love sharing Disney’s year-round special events with my family. Some of our favorite events are the Flower and Garden Festival, Epcot's International Food and Wine Festival and Mickey’s Not So Scary Halloween Party. Let me help you plan something extraordinary for your next Disney Parks vacation! Learn More About Amy

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