Sisters at Disney World
  • On Feb 8, 2022
    Lindsey from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I booked a reservation and linked park tickets to my Disney. However, when I log on to the app the information is not there on the app only on the computer. I used the name log in credentials

    Hi Lindsay!

    Welcome to planDisney! Booking your theme park admission, resort hotels, and dining experiences, makes your Walt Disney World vacation seem even closer! Soon you'll be headed to the Most Magical Place on Earth, having the best time with Mickey and friends!

    I'm sorry that you are having trouble viewing your reservations and park tickets on the My Disney Experience app. We all know that Stitch definitely likes to play with the system every now and then!  When this has happened to us, one remedy that works is to delete the app from your smartphone and reinstall it. This helps get rid of some of the glitches and gives it a fresh new start. Also, you can click on the 'My Genie Day' tab of the app, which should populate your reservation and tickets. You can also try to relink your admission or reservation on that same tab. Should the issue continue, you can chat with a Cast Member on the My Disney Experience app who will be able to help you sort it out. 

    My Disney Experience Tip: The My Disney Experience app allows you to change your avatar whenever you like, and they add new ones constantly. Currently, the new Mickey and Minnie 50th Anniversary avatars are up, and they are so cute!

    Hope this helps you plan your magical vacation!

    Malanie
thumbnail image for Malanie

Meet the Panelist: Malanie, New York

Hi there! The Disney Parks have been a part of my life since I was a little girl. Introducing my children, husband, and family to all the magic that Walt Disney World can offer has led to countless moments with Mickey and Friends, Disney Vacation Club membership and fun on the high seas with Disney Cruise Lines! Our vacations are usually centered around a visit to the Most Magical Place on Earth, and I am super excited to help you plan and create magical moments for you and your families! Learn More About Malanie

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