Mickey and Donald On beach at Castaway Cay; ship in background; family flying with characters
  • On May 10, 2024
    Cynthia from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have booked a pre-cruise stay at a WDW resort but only have a confirmation number for the cruise as they have been combined. I am not able to use the cruise conf. number on my app to be able to pre-purchase park tickets. Can you provide any insight?

    Ahoy there, Cynthia!

    I'm so glad you sailed by planDisney! I love combining my two favorite things––Walt Disney World Resort and Disney Cruise Line! You are going to have an amazing vacation!

    Cynthia, I recently had this same question, so I'm happy to help you get things sorted out by sharing what worked for me. You have two options:

    1. Call Disney Cruise Line and speak with a Reservation Specialist Cast Member. They can provide you with your Walt Disney World Resort confirmation number so you can link that reservation to your My Disney Experience app
    2. You can also use Live Chat on the website. The Cast Member will ask you to complete a quick secure Guest information form and then provide you with the Walt Disney World confirmation number. The Live Chat button should pop up on the right side of your computer screen. If it doesn't pop up on the home screen, click Help Center under the Help tab and it should pop up for you. This option isn't always available, so you may need to call. 
    If you recently booked your pre-cruise hotel stay, the confirmation number can take several days to be available. The helpful Cast Member will let you know if that is the case.

    Now, when purchasing your Theme Park Tickets, be sure to link those to your My Disney Experience app so you have a seamless entry into the parks. Keep in mind that you can purchase your tickets before linking your hotel reservation if the confirmation number is not yet available. 

    Speaking of helpful apps, don't forget the Disney Cruise Line Navigator app! Everything you need to know about your cruise, from Port Adventures and onboard activities to Rotational Dining and evening entertainment schedules, plus onboard chatting with your family while on board is available in the app. 

    I hope this gets you on your way to a memorable Land and Sea vacation. Let us know if you have other questions; we are thrilled to help our fellow Guests!

    Wishing you many magical moments,
thumbnail image for Shannon

Meet the Panelist: Shannon, Georgia

Hi! I'm a dreamer and doer who loves exploring the big blue world! My love for Disney began at Walt Disney World Resort and after my first Disney Cruise Line vacation I was hooked. I especially enjoy the ships' adult-exclusive spaces and activities while experiencing the magic only Disney can create. A Land and Sea vacation combining an action-packed Walt Disney World Resort visit and a relaxing Disney Cruise Line voyage is my favorite way to do Disney. I can't wait to help you create your magical memories! Learn More About Shannon

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