• On Dec 20, 2020
    Melanie from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I booked the Dolphin thru hotels.com and want to link my reservation to My Disney Experience. The system isnt recognizing my confirmation number. Is there another way to link? Thank you!

    Hey-There Hi-There, Melanie! Welcome to planDisney. 

    Melanie, I booked the Walt Disney World Swan Hotel (sister to the Walt Disney World Dolphin Hotel) on hotels.com earlier this month when we decided to add an extra day to our trip at the very last minute. The location of these hotels could not be more perfect. In fact, my favorite thing about staying at the Walt Disney World Swan Hotel was that we were able to walk to Disney's Hollywood Studios to be among the very first people in line! As soon as the gates opened we were able to hop onto Mickey & Minnie's Runaway Railway with virtually no wait.

    Melanie, the hotels.com confirmation code, and the confirmation code needed for My Disney Experience are two different numbers, so what you will need to do is to contact hotels.com. You can do this over the phone, but I used the chat feature on their website. Ask them for the Walt Disney World Dolphin Hotel confirmation code, not the hotels.com confirmation code. They will then be able to give you the correct confirmation number to link to your My Disney Experience Account. 

    If hotels.com is unable to give you the confirmation code, you can also call the Walt Disney World Dolphin Hotel. They should be able to look-up your confirmation number through your name and arrival date. One thing to note is that you may not be able to link your Walt Disney World Dolphin Hotel reservation to your My Disney Experience account for the first 72-hours, as the reservation takes a few days to show up. 

    I hope that this helped, Melanie! Please come back here to planDisney if we can help you plan your wonderful adventure to the Most Magical Place on Earth! 

    See you real soon!

    Sarah B. 
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Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

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