Family at EPCOT Festival of the Holidays; father holding son; mother eating a cookie wearing Santa hat
  • On Oct 19, 2023
    John from Essex Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi there I have booked a 14 day Walt Disney ticket from Orlando attraction direct for 3 people one of whom won’t be coming now could you tell me please if it doesn’t get used can it be kept for another time in the year as we are going in December this year

    Hello there John!

    Welcome to planDisney. We're so glad you stopped by with a question today and I'm excited to hear you have a visit to Walt Disney World Resort later this year. I'd be happy to help!

    I'm sorry to hear one of your travel partners won't be able to join you for your upcoming visit. It's never fun when vacation plans have to change, but unfortunately, things do pop up. I'm not sure whether you've purchased your tickets through a third-party provider or directly through the Walt Disney Travel Company. If you've used a third party I would reach out to them to confirm the terms and conditions on ticket modifications.

    If you purchased directly through Disney or have already linked your tickets to your My Disney Experience account, you can contact a Cast Member for assistance. The value of a wholly unused, expired ticket can be applied toward purchasing new tickets of equal or greater value, so you should be able to apply that value to a future visit. You can reach out to the Ticket Help Desk by phone for assistance in adjusting the dates and further details. You can also stop by the ticket window at the main entrance of each park or visit Guest Relations in person during your upcoming visit.

    Be sure to experience EPCOT International Festival of the Holidays and take time to enjoy the beautiful holiday decor in the resorts. Last year, I loved the life-size gingerbread house at Disney's Grand Floridian Resort & Spa and the incredible gingerbread carousel at Disney's Beach Club Resort. So impressive and so deliciously scented, too!

    John, I hope this was helpful. If we can offer any additional planning assistance please reach back out to us.

    Magic and memories,
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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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