Captain Mickey with Mom and son
  • On Sep 10, 2021
    ?? from CA Asked

    I boarded Disney Cruise Line in October 2019 and applied for a place holder. But, I currently live in Japan and cannot make a boarding reservation due to the coronavirus. Is there a refund for the $ 250 I paid when I booked a placeholder?

    Welcome to planDisney! And all the way from Japan, too. I can SEA how that might pose some challenge to you being able to complete a Disney cruise as previously planned.  

    As you are aware, the onboard booking (aka placeholder) that you made on your prior Disney cruise gives you up to 24 months from the date the placeholder was booked to set sail. So sorry that you will be unable to use that placeholder as you intended. However, good news: if you don’t do anything and the placeholder expires, then you would get a refund to whatever method of payment used to secure this onboard booking. Alternatively, you could contact Disney Cruise Line to request a refund, but that may be a bit tricky calling from your current location. Let me assure you that if unused, the placeholder does get refunded. 

    If you didn’t know already, existing placeholders set to expire can be extended out to September 2022 IF they are moved to a new reservation. That may not be a viable solution for you, but I wanted to make sure you knew about this and took advantage of it if that might make cruising possible for you. What can I say, I’m a Disney Cruise Line enabler!

    Venture back to planDisney if we can assist you again. I hope that someday you will be able to set sail with Captain Mickey again!

    Sherry

thumbnail image for Sherry

Meet the Panelist: Sherry, South Carolina

Ahoy there! I'm Sherry, a wife and mom to two, lawyer, and blogger from South Carolina. Family time is precious, so making the most of it is a top priority. That's why planning cruises to exciting destinations, trying new port adventures, and experiencing fabulous entertainment and dining is my jam! I'm thrilled to be your personal navigator as you chart your course on your next Disney Cruise Line vacation.  Learn More About Sherry

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for?

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.