dlr activities 19
  • On Dec 28, 2022
    Rigo from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I was billed twice. How do I get a refund?

    Hi there, Rigo!

    Thank you so much for bringing your question to planDisney. I'm sorry to hear that you had some issues with your purchase of what I assume are Disneyland Resort tickets. I will try my best to help you with your request. 

    My recommendation would be to call Disneyland Ticket Services at the listed phone number (under "Tickets") between 7 a.m. and 9 p.m. PT and inform them about your situation. A Cast Member should be able to look into your Disney account and will hopefully be able to help you out. Although the Ticket terms and conditions state that tickets are non-refundable, if the charges to your account were indeed a mistake, they should be able to look into your purchase history and provide an explanation and hopefully a solution. 

    Although I cannot guarantee a refund, I know that the Cast Member will do their very best to provide a satisfactory solution for you. Last year, after my family and I informed Guest Relations that our son had become ill and was unable to attend Mickey's Not-So-Scary Halloween Party, they were so incredibly helpful and understanding! 

    Fun Fact: Disneyland tickets used to be purchased in "A" through "E" Ticket books (which are now considered collector's items). The most exciting attractions were "E" Tickets, hence the phrase "E Ticket ride!" 

    I hope you are able to use this information, Rigo, and that you have a wonderful time on your visit to the Happiest Place on Earth! Enjoy the Lunar New Year Festival while you are here!

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Meet the Panelist: Albert, California

Ahoy there from the heart of Steinbeck Country in central California! I've been visiting the Disneyland Resort since childhood and fell in love with the sense of absolute immersion that the Imagineers have achieved. My favorite attraction is Pirates of the Caribbean because where else can you go from a California day to an evening boat ride in the bayou with "salty old pirates"? I'm a veterinarian and an all-around Disney geek and enthusiast. I'd love to help you plan your next Disneyland trip! Learn More About Albert

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