Hi there Elizabeth! It sounds like you're caught in a sticky spider web, let's see if we can get you out of it!
The Spider-Bots that I have seen crawling around
Avengers Campus in
Disney California Adventure Park always remind me of
WEB SLINGERS: A Spider-Man Adventure attraction! I'm sure your little Avengers love being able to bring the magic home and play with this very cool toy.
I have a few recommendations for you. The first would be to call
Merchandise Guest Services and see if there is anything they can to do assist with purchasing or replacing a new remote for the Spider-Bot. I see that you may be heading back to the Disneyland Resort here in a few weeks, you could always bring the remote with you and head to the
WEB Suppliers store in Avengers Campus to speak with a Cast Member. I'm not sure if there will be any options other than purchasing a brand new Spider-Bot, but I'm sure the helpful Cast Members will channel their inner Peter Parker to assist in any way they can!
While you're over in Avengers Campus, I highly recommend catching some of their spectacular entertainment. Our favorite show to catch is "The Amazing Spider-Man!" show, it takes place several times each day in Avengers Campus. It truly is a wow moment, you can check the
entertainment schedule for the showtimes of your friendly, neighborhood Spider-Man.
I hope you're able to replace the remote Elizabeth, and your family is back playing with your favorite toy soon! If we can help with any other questions throughout the year, please do not hesitate to
come back and ask.
Have a magical day!
Melissa