Mayor of Main Street; Emporium
  • On Apr 23, 2024
    Lisa from CT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Back from vacation,nieces wanted some items seen at the emporium on main street, the very nice lady told us if we didn't see it at Disney springs when we got home to call and have the items shipped from the emporium and now can not find assistan

    Hi Lisa,

    I am glad you all had such a fabulous time that you want a few more items to commemorate your vacation. There are a couple of options for you if you get home and realize you forgot to purchase the perfect souvenir! I have done this before and Disney World is super helpful.

    The first option is to visit ShopDisney online and see if the items you wanted are available for purchase in their park merchandise section. There is a fabulous selection of items found at the Emporium on Main Street available online to purchase so hopefully at least a few of your items are available. This will be the easiest way to get your items quickly so I recommend checking here first.

    If you can not find it online don't fret, there is a way to contact Disney World Merchandise Guest Services. You can reach them through a phone call or email them at Merchandise.Guest.Services@DisneyParks.com. Make sure that you know exactly what you are looking for when you call or email them. The more descriptive and organized you are about what you are looking for the better. The Guest Service representative will do everything they can to help you find your items and ship them directly to you if possible. 

    If all else fails, maybe this is a sign you need to take advantage of one of the current special offers and book another trip to come back real soon. You only live once right? 

    Happy Hunting,
    Jenna
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Meet the Panelist: Jenna, Tennessee

Hi! I am Jenna. I am an entrepreneur, high school teacher, and mother to 2 teenagers so there is not a single question you could ask me that I would find weird. I love traveling, dancing, reading, and anything that could be considered bougie. Walt Disney World Resort is my second home, and I can't wait to share it with you.  Learn More About Jenna

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