Pluto with children on Main Street
  • On Aug 1, 2023
    Scott from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Just got back from trip yesterday. We have Memory Maker. Trying to Download all our photos. Have signed in and am in “View Gallery”. Why am I not seeing “Download Photos” button presented to me? Thanks. Scott

    Smile, Scott, you're on planDisney! Thanks for stopping by after your magical visit to Walt Disney World Resort. I hope you had a fabulous time and made some special memories. Speaking of memories, I'm so glad you opted for Memory Maker on this trip because this PhotoPass Service is the best way to keep your trip alive! Let's see if we can get your account "in focus" so you can download your pictures!

    I looked through my viewfinder for a helpful Cast Member, and she gave me a few options to try. First, if you see watermarks on your PhotoPass photos, you probably need to activate the Memory Maker service. You can do this online by clicking any watermarked image and clicking the green Activate button. Now, you're ready to strike a pose and download your masterpieces!

    To download, hover in the top right of any watermark-free photo, and the gray circle should turn green. You can scroll up to see the Download button. You will also see an option to Select All to download all eligible photos simultaneously. The Cast Member advised that the files might go into a zip file, and she also recommended you allow pop-ups during this process. 

    If you still need help, please call the Memory Maker help desk in the US at (407) 560-4300. They will be happy to troubleshoot with you, Scott.

    One of my favorite souvenirs is to make a personalized photo gift from one of the best images from my Disney trips. I have holiday ornaments, refrigerator magnets, and even coffee mugs featuring my family photos. You can check out your options by following the "Purchase Personalized Photo Products" link.

    I hope I've helped you retrieve and download those precious memories, Scott. Please stop by planDisney anytime, where we are always ready for our close-ups!

    Magic awaits,
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Meet the Panelist: Elaine, Florida

Bright Suns! I'm Elaine, a retired teacher dividing my time between my home state of Kentucky and the Sunshine State. I married my college sweetheart, and now that our only son is grown, we are exploring the empty-nest life. My family has been visiting Walt Disney World Resort for over 25 years, so if you have questions about adult-only visits, plant-based meals, thrill attractions, and Florida-resident perks, I'm here for you in full Force. Like Yoda would say, "Trips, we will plan!" Learn More About Elaine

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