Couple on Main Street, U.S.A.
  • On Jul 28, 2020
    Robert from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Back when Disney shut down in mid-March I received an email or read online that if you were a monthly payment Annual Passholder and had made a payment between mid-March and April 4 you would get a refund. I've yet to see that refund. Help!

    Hello Robert, 

    Welcome to the Disney Parks Moms Panel! Thank you so much for stopping by and bringing us your question. During the time that Walt Disney World was closed, Annual Passholders were given policy adjustment options. Annual Passholders on the monthly payment plan were given two options for managing their annual passes. The first option was to have payments stopped and waived during the theme park closure period, with retroactive refunds issued for payments made between March 14 and April 4, 2020. With this option the expiration dates were not extended and the annual pass is set to expire upon the originally scheduled expiration date. The alternative option was to have the payments postponed and collected in the months following the end of the currently scheduled payment term. Under this option, annual passes will be extended the number of days the parks were closed. 

    If there has been an error with your annual pass billing or you have not received a refund that you are due, please reach out to the V.I.PASSHOLDER Support Monthly Payment Plan Team at (888) 701-4100 (option 3) where a Cast Member will be able to further assist you.  

    I hope that this information helps you to locate your refund. Please stop back by the Disney Parks Moms Panel any time we can help answer your vacation questions!

    -Angie C. 
thumbnail image for Angie

Meet the Panelist: Angie, Louisiana

Hi! I'm Angie, an Air Force wife from Louisiana! I am so happy to share my love and passion for travel, Disney vacation planning, and the magic of a Disney Vacation Club Membership. My family and I have been enjoying our Vacation Club Membership since 2012 and have discovered a whole new world by taking incredible Walt Disney World vacations, cruises on Disney Cruise Line, and have even made a trip to Disneyland Paris. I would love to help you experience the most magical vacation possible!  Learn More About Angie

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