Welcome to planDisney Jesus, thanks for stopping by with your great question! I'm sorry you're having trouble with your Disney Gift Card, let's take a closer look and see if we can find a solution.
The first thing I would do is visit the
Disney Gift Card site and double check your gift card balance for the card you're trying to use. I often transfer balances between a few of my gift cards, so I would double check that the one you're using does have a sufficient balance!
Technology can be goofy sometimes, so I would close completely out of the
Disneyland app before attempting to use your gift card again. You also can navigate to the three horizontal bar line icon in the bottom right-hand corner of the app, and tap "MyDisney Wallet" under where it says "Account." You can then tap "Payment Method," and I would even delete your Disney Gift Card and try re-adding it again, ensuring the 16-Digit Card Number and EAN (Extended Account Number) matches your gift card. I'm hoping a quick reset of your payment method does the trick for you!
If you're still having issues, I would reach out to a helpful Cast Member on the
App & Online Support line to see if they're able to assist. I'm hoping one of the above methods does help straighten out your issue, and that you're on your way to enjoy Halloween Time at the Disneyland Resort soon! Please
come back to planDisney if we can help with any other questions for your trip!
Have a magical day,
Melissa