Hi Susan and welcome to
planDisney. Thanks so much for visiting us with your planning question.
First and foremost, I am so sorry for your loss. I have a close family friend with a Walt Disney World Annual Pass, who just had a similar experience and told me how she was able to plan an upcoming visit.
When you have a moment, call the
Walt Disney World Annual Passholder number at (407) 939-7277. It is the very best way to get your issue resolved. Explain the situation to the Cast Member on the line and they will be able to access your account through their system. You can also send them an
email.
There’s so much fun going on at
EPCOT this Holiday season. I can’t wait to see what Remy will come up with during
Remy’s Ratatouille Adventure! Your travel dates will also catch the “tail” end of the EPCOT International Food & Wine Festival. Don’t forget to browse the
Disney Parks Blog’s Foodie Guide before your visit. There are so many delicious bites to try!
Susan, I hope you and your family have a great time during your upcoming visit this November. Please feel free to come back to visit us if you have any more planning questions. It’s always our pleasure to help you with all the details of your next
magical vacation.
Veronica