Minnie and Mickey Celebrate Disney 100; Epcot
  • On Jan 18, 2024
    Isaac from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have been annual passholders since 2016. Now my husband got lay off and we have financial hardship. Renewed our son pass in October before this. Can his pass be canceled or put on hold? We cant afford the monthly paymentS? We cant renew our passes

    Hi Isaac,

    Thanks for bringing your question to planDisney. I'm so sorry to hear about your husband's job loss. That's always a challenge and I can certainly understand why you are hoping to eliminate some monthly expenses.

    I hate to be the bearer of some less-than-magical news, but Walt Disney World Resort tickets and Annual Passes are considered non-transferable and non-refundable. Unfortunately, I don't believe there is any way to cancel your son's Annual Pass, especially if it's already been used. I don't have access to your family's account information but I'd recommend contacting a Cast Member with V.I.PASSHOLDER Support by phone or email to discuss. I can't promise they'll be able to offer a solution, but inquiring is the best way to find out.

    Isaac, I know this isn't the answer you hoped for today and I sincerely apologize. I will cross my fingers that a bit of pixie dust is showered over your family and your husband will quickly find a new job waiting just around the riverbend. You'll certainly need to celebrate that and I can't think of a better place to do so than at The Most Magical Place on Earth.

    Wishing you magic and a brighter year ahead,
thumbnail image for Amy

Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.