• On May 5, 2019
    Sandra from TN Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have an annual pass and I am trying to download my photo pass pictures but I don't see how to do it. I thought the photo pass was free with annual pass photopass

    Welcome to the Passholder Family, Sandra! When I was first considering purchasing an Annual Pass for myself, the perk that sealed the deal for me was the unlimited PhotoPass downloads. During my last trip, the PhotoPass Photographer captured some incredible candid shots of my son talking to the Citizens of Main Street in Magic Kingdom Park. I'll always cherish the memories of that day.

    I'd love to help you troubleshoot your PhotoPass situation. Personally, I like to download my photos while I'm still on my trip through my mobile device. The pictures automatically show up on my phone through the My Disney Experience app, and I click on the ones I want to save (I usually do this while I'm waiting in an attraction queue). Some Guests would rather wait until they get home and download all their photos at once to their personal computer. To do it this way, log into your My Disney Experience account and scroll down to 'My Photos.' All your PhotoPass pictures should show up. Hover over an image until you see a gray checkmark in the upper right corner. Clicking on it will turn it green, and a box will appear that says, 'Select all visible media.' After checking the box, click on the blue Download button, and you will be good to go! It's possible the photos will save to your computer as a zip file, so look in your recently downloaded files to see if you find them. If all else fails, try calling the PhotoPass Help Line at (407) 560-4300.

    Thanks so much for reaching out to us, Sandra! I hope this helps, but please stop back if you need anything else.

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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