• On Apr 4, 2020
    Christina from NJ Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi Moms! We had an amazing Disney Vacation last year. I had the Memory Maker. I downloaded all of the photos to my computer. Now, I cant find any of them!! Im devastated! So is that it, they are gone forever?

    Hi Christina!

    Welcome to the Disney Parks Moms Panel.   I am very sad like Eeyore to hear you can not locate the photos you downloaded from your magical vacation.   If you are anything like me, you take tons of photos so that you can cherish the moments spent with friends and family at The Most Magical Place on Earth.    I love buying Memory Maker so that I can be in every shot with my family while the amazing Disney PhotoPass photographers capture all the fun.   I am hopeful you will be able to find all of your photos. 

    When your photos were taken they were either scanned into your account using your MagicBand or you scanned a Disney PhotoPass card which you later added to your account.  Once this happens you should have been able to see all the photos in your My Disney Experience account.    Photos do expire 45 days after they are captured, so you must have downloaded them to your computer using Memory Maker before this time.   I would suggest looking in many different files on your computer and different folders.  Since your pictures were captured last year the photos will not be available in the My Disney Experience any longer.  Possibly even taking your computer to a service shop to help you look for the file would be helpful?  Could you have named the file something unique?  Or placed them in a file you don't normally use?   

    I wish you luck and hope you find the photos you downloaded last year.  I have my fingers crossed that it will all work out practically perfectly and the photos will be found.   If you need anything else answered, please let me know.  Helping fellow Guests is what I enjoy most.

    Dream as Dreamers Do,

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Meet the Panelist: Jennifer, Alabama

Hello, my name is Jen, and my family and I call the Gulf Coast of Alabama home. I am a mom to 2 rowdy Pirates and a beautiful teenage Princess. I've been showing my "Disney Side" since I was a small child and I can't wait to share the abundance of Pixie-Dusted knowledge I have acquired about the Most Magical Place on Earth with you and your family! Learn More About Jennifer

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