Mom And Son Giraffe
  • On Jan 30, 2010
    Michael from NC Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello Amanda, I am trying to order customized maps, which I do every year, but I am having difficulty this year. I have asked Disney, but their suggestions haven't helped. Do you guys know if that system is having problems?

    Hi Michael! I always love hearing from my fellow NC residents!

    The ability to create your own customized park maps on the Walt Disney World website is such a fun feature! I'm sorry you're having trouble creating your maps this year, but I've got some tips that I hope will help you.

    First, make sure you are using Internet Explorer or Firefox as your browser. The website doesn't work well with Google Chrome and some other web browsers. Next, when you reach the screen called "Vacation Plans," if you see a box that asks to use a saved itinerary, make sure the box is not checked. Also, leave the fields in the "Vacation Plans" screen blank. Finally, make sure you are signed in to the Disney website and that your profile has a valid address matching the one on the "Shipping Address" page.

    If you're still having problems after trying these tips, call the website technical support line at 407-939-7765 and press 2. The wonderful technical support people will go through the process step by step with you to help solve the problem you're having.

    I hope I've been able to help! Have a magical trip!
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Meet the Panelist: Amanda, North Carolina

I'm a busy mom of two from North Carolina who loves to find ways to stretch a Disney Dollar so that I can enjoy the luxury of Disney's deluxe resorts and fine dining. Learn More About Amanda

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