• On Jun 22, 2020
    Raven from LA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We already have our resort booked for October. If I purchase tickets, and we decide not to go due to face mask will I be able to use the tickets for another date?

    Greetings Citizen Raven! Welcome to the Disney Parks Moms Panel!

    As Edna Mode would say, "masks are in, darling!" But if you are not ready to don your Super Suit yet, do not fear! Your tickets will stay frozen like Frozone in your My Disney Experience account. Raven, you will want to call and modify your ticket before midnight on the day before your ticket is scheduled to start, to ensure that it doesn't expire.

    Once you know which dates you would like to visit, you can call the helpful Superhero Support Team, otherwise known as your friendly neighborhood Cast Members, at (407) 939-5277 and have your ticketed dates updated. Raven, you should know that some special issued tickets are generally unable to be modified. Additionally, you may be subject to the difference in price between your current ticket and the ticket on the day that you wish to attend.   

    Raven, before you embark on your not-so-secret mission to Walt Disney World Resort, there are a few things that you should know. You will find all details pertaining to your potential mission on the official Walt Disney World Resort website

    I hope that this helped, Raven. Please come back to the Disney Parks Moms Panel if we can help as you plan your incredible vacation!
    Sarah B. 
thumbnail image for Sarah

Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.